The question mark in this blog post is quite useless, to be honest. The importance of customer loyalty in any industry is not questionable anymore. The cost of acquiring customers is on the rise so, now, creating a relationship with customers is more important than ever.
We have put together some numbers for you in case you’re working on a business case with focus on customer retention. Did you know that 65% of a company’s business comes from existing customers, not new? Or that 84% of business travelers are waiting for a personalized guest experience? Read these and other essential statistics about what customers want from a Travel & Hospitality brand, what companies actually offer, and how to meet expectations.
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